RV Resort Policies
General Rules and Policies
Cancellation Policy:
All reservation fees are non-refundable. If you choose to cancel your reservation, if you cancel at least 30 days prior to your arrival date, we will book your reservation fee as an in-resort credit that you can use toward your next reservation (the resort credit will be good for one year from the date of your cancelled arrival date). If you cancel within 30 days of your arrival date, your reservation fee shall be forfeited and becomes a cancellation fee with nothing else due by you toward your reservation. All reservation fees paid will be deducted from the balance due at check in. All reservation fees paid toward monthly reservations and dates of special events, blackout dates, and holiday rentals are non-refundable and if cancelled at any time the reservation fee automatically becomes a cancellation fee (no in-resort credits are issued for blackout dates and monthly reservations). All Reservation Changes and Cancellations must be done by email to our rental office.
Check-In Information:
Check-in is between 1:00 pm and 8:00 pm. No RVs are allowed to arrive after 8:00 pm under any circumstances, so it is important that you plan your travels accordingly. If you are unable to arrive before 8:00, you will need to stop along the way for the night and will be allowed to check in any time after 9:00 am the following morning. Check out is before 11:00 am.
Reservations, Cancellation and Fees:
To make a reservation click BOOK NOW on our website. It is important that you provide the correct information for the type and length of your RV. We do not guarantee reservations for RVs that have been booked on a site where the size of the RV is larger than the RV Site will allow. We charge a non-refundable reservation fee (to guarantee your reservation) in the amount of $100 for 1-3 night bookings, a fee of $200 for 4-7 night bookings, and a fee of $300 for monthly bookings. The Reservation Fees for blackout dates and monthly bookings may vary based on the event, holiday and season. All reservation fees are applied to rent and deducted from your total balance as a payment when your final balance due is automatically charged to your credit card on file on the day before your arrival date. We do not give refunds or in-resort credits for early departures, reservation fees toward monthly reservations or reservation fees for blackout dates. All reservations are charged a 3% non-cash adjustment credit card convenience fee at time of booking.
Other General Policies:
-Only gas and electric grills and fire pits are allowed -- no open fire (charcoal or wood) grills or fire pits are allowed. We have a nice waterfront cooking area with gas grills for your enjoyment with a food prep area, a refrigerator for your use while cooking, and lots of seating areas for your vacation gatherings.
-The PDR loves pets, but they must be on a leash at all times, you must use the dog park to potty, and you must clean up after your pets. Pets are not allowed in the laundromat, at the Riverside Pavilion or on the beach.
-All guests must use the circle-turnaround for both RV arrival / departure and daily vehicle traffic flow (do not turn around in the driveway or use other RV sites). All sites are designed for either 1 or 2 vehicles and all reservations are booked based on the information provided to our office. No parking is allowed on the driveway, on other people's RV sites or in posted no parking areas.
-All RV sites are designed to accommodate two vehicles except for sites #15, #27, #16 and #26 that are only allowed one vehicle, in addition to the RV. If you book an RV site for an RV bigger than the site will allow or book an RV site for more vehicles than the site will allow, the reservation is subject to be cancelled by our rental office by email notice.
-We rent boat slips, based on availability, but we do not allow boat trailers or trailered boats to be parked on resort property. Special arrangements may be made with the rental office by email.
Monthly Rentals must be booked by email through the rental office. See Rate Information for Blackout Dates, Special Rates and minimum stay requirements for certain dates.
Please follow all rules, regulations, policies, procedures, guidelines and posted signs, and all information as advised by Team Rio and in your reservation confirmation. Our only rule that matters is .... HAVE FUN!